There are a lot of factors that go into a restoration company’s success. A company can’t succeed without good workers and the equipment to get the job done. The company has to be good at estimating costs and keeping a time commitment to projects. However, good restoration companies with the right tools still fail if they can’t deliver excellent customer service. Clients won’t be at their best when they call; communication is key to managing expectations. Caring, clear customer service dedicated to the best possible outcome is the only way to get ahead.